Shipping
We offer FREE shipping to anywhere in the world for order of $100 or more.
Other expedited shipping options are available and the costs are calculated during checkout based on weight and
destination of the items in the order.
Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
Warranty Returns
Better Than, Inc will happily honor any valid warranty claims, provided a claim
is submitted within 90 days of receipt of items.
Transit Time Domestically
In general, domestic shipments are in transit for 3 - 5 days
Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 12 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
P.O. Box Shipping
Better Than, Inc will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Better Than,
Inc encourage you to be aware of these potential costs before placing an order
with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Better Than, Inc at the customers
expense, and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not
be refunded.
Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
Customer service
For all customer service enquiries, please submit an enquiry at
https://betterthan.shop/pages/contact-us
